Our Commitment to Your Privacy
At Apex Passage LLC (“Apex Passage”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information with care, discretion, and security.
We collect only the information necessary to provide our airport concierge and travel-related services effectively.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
We may share limited information only with trusted partners and service providers directly involved in delivering our services, under strict confidentiality and data protection obligations.
By using our website, submitting a booking request, or interacting with our Services, you agree to the practices described in this Privacy Policy.
Scope of this Policy
This Privacy Policy applies to all personal information collected through:
- our website
- booking request forms
- customer communications
- email correspondence
- WhatsApp communications
- phone calls
- related digital services or applications operated by Apex Passage LLC
This applies regardless of the device or platform you use to access our Services.
Information We Collect
Information You Provide Directly
We may collect information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Country of residence
- Booking details
- Travel preferences
- Passenger details
- Special assistance requests
- Billing and payment information
- Emergency contact information
- Communications with our team
Booking & Travel Information
When you request or confirm a booking with Apex Passage, we may collect information related to your journey, including:
- Airport location
- Airline
- Flight number
- Arrival or departure details
- Terminal information
- Date and time of service
- Number of passengers
- Luggage details
- Lounge access preferences
- VIP or concierge service preferences
- Accessibility or mobility assistance requests
This information is used solely to coordinate and deliver requested services.
Sensitive Personal Information
Where necessary and permitted by law, we may collect limited sensitive personal information, including:
- medical or accessibility-related travel assistance requests
- wheelchair support requests
- health-related service accommodations
- information voluntarily provided by you or your travel advisor
We process sensitive information only where necessary to provide the requested service or where required by law.
Apex Passage does not use sensitive personal data to build profiles or make automated decisions about individuals.
Automatically Collected Information
When you access our Services, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- General geographic location
- Website activity
- Pages visited
- Time spent on the website
- Referral source
- Technical diagnostic data
This information helps us:
- operate the website securely
- prevent abuse or spam
- improve user experience
- monitor website performance
Cookies & Similar Technologies
We use cookies and similar technologies to operate and improve our website.
These may include:
Essential Cookies
Required for website functionality and security.
Preference Cookies
Used to remember settings such as language or region.
Performance & Analytics Cookies
Used to understand how visitors interact with our website and improve website performance.
You may disable cookies in your browser settings at any time. Please note that some website features may not function properly if cookies are disabled.
How We Use Your Information
We use personal information to:
- process booking requests
- arrange airport concierge services
- communicate regarding bookings
- send confirmations and service updates
- process payments, invoices, or refunds
- provide customer support
- respond to emergencies or operational disruptions
- comply with legal obligations
- improve our services and website experience
- respond to inquiries submitted through our website or communication channels
Sharing of Information
We do not sell your personal information.
We may share information only where necessary with:
- airport service providers involved in your booking
- operational partners supporting your requested services
- payment processors
- website infrastructure providers
- analytics providers
- communication service providers
- professional advisors
- government authorities or legal bodies when required by law
All service providers processing personal data on our behalf are expected to maintain appropriate confidentiality and security protections.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- deliver requested services
- maintain booking records
- comply with legal, accounting, tax, or regulatory obligations
- resolve disputes
- enforce our agreements
When information is no longer required, we securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational safeguards designed to protect personal information against:
- unauthorized access
- misuse
- accidental loss
- alteration
- disclosure
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
Minors
Our Services are not directed to children under 13.
We may collect limited information relating to minors only where necessary to provide requested travel services or where required by legal or aviation regulations.
If you believe a child has provided personal information without appropriate authorization, please contact us and we will review the request.
International Data Transfers
Because Apex Passage serves international travelers worldwide, your information may be processed in countries outside your country of residence, including the United States.
Where required, we implement appropriate safeguards to protect personal data in accordance with applicable law.
Your Rights
Depending on your jurisdiction, you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion
- restrict or object to processing
- withdraw consent
- request data portability
To exercise your rights, please contact us using the details below.
We may request verification of identity before processing requests.
Third-Party Services
Our website may use trusted third-party tools and service providers to operate effectively, including payment processors, website infrastructure services, analytics tools, communication tools, and security services.
These third parties may process information under their own privacy policies.
We encourage users to review those policies directly where applicable.
Cloudflare Turnstile
To protect our website from spam, abuse, fraudulent submissions, and automated activity, Apex Passage uses Cloudflare Turnstile on selected forms.
Turnstile helps verify that interactions on our website are made by humans and may collect technical information such as device and browser data for security and fraud prevention purposes.
For more information, please review the Cloudflare Turnstile Privacy Addendum.
Changes to This Policy
Apex Passage LLC may update this Privacy Policy from time to time.
Any updates will be posted on this page together with the updated revision date shown above.
Contact Us
Apex Passage LLC
- Email: concierge@apexpassage.com
- WhatsApp: +1 (307) 998-3776
- Phone: +1 (307) 998-3776
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.